Colorado Springs Housekeeping
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Quality Service:
It's Our Guarantee.
What does this mean?
FREQUENTLY ASKED QUESTIONS
Here are some questions often asked by our customers.

How does your Denver House Cleaning service work?
Every client's needs are different, so we tailor our service to your needs and budget. When we work out your estimate we will ask you a number of questions to establish exactly what you will need to have done and how much time will be required. We will then send a detailed job sheet out with our employees to ensure that our employees do what you expect. Of course if you want just standard cleaning of your entire home or just parts of your home we can do that! Please call our office to discuss your needs and we can work out afree estimate for you.

We also do One Time cleanings, Deep Cleaning,  Spring cleaning, Seasonal cleaning and cleaning for special occasions. We also do Move In, Move Out, Remodel and Construction Cleaning. Please call us for your free over the phone estimate.

Why use a housekeeping service?
After a lond day at work who wants to come home and have to clean? Most of us just don't have the time or energy to clean. Even a stay at home mom has a full time job taking care of the kids .. why take the time away from your family cleaning house .. leave that to the professionals..us!

Why not just hire and independent housekeeper?
Of course that is an option, but who has the time to locate, interview and hire a housekeeper. And then ther is the background check, the legal paperwork to pay the Social security, taxes, insurance, workers compensation, etc. And then what about if it's not working out with that particular housekeeper .. are you comfortable firing people? We have been providing quality housekeeping services for over twenty one years and take the hassle out of housecleaning. We screen all of our house cleaners to ensure that there will not be any problems in your home. All of our employees are experienced, professional housekeepers with reputable backgrounds.

How often will you clean my home?
We an do whatever you need. We can do one-time, weekly, bi-weekly or monthly service or just occasional service. Call us to discuss your needs and we can customize the cleaning to your needs.

Do I have to provide you with cleaning supplies?
Nope ..we bring our own cleaning supplies and equipment. .. so you don't have to run to the store every time we come to clean .. leave it to us, we will take care of everything for you..

Can trust your employees in my home?
We run very thorough background checks of all of our employees prior to hiring them. We also continue to run updated background checks of all employees every 4 to 6 months to ensure that there is not any pending offense that was not picked up in the initial background check.  In addition we ensure that our employees are fully trained and experienced, and we are bonded and insured. For security, only the professionals who clean your home have access to the keys, and the keys are stored in a secure locked location. Also, for added security, keys are numerically coded  individually and never have your address on the keys.

My partner and I both work full-time. Do we need to be home when your employee arrives?
No. Most of our customers provide us with keys, or a garage keypad code or a lock box or some other way to get in. Call us to discuss your situation and we can make arrangements that will work for your situation.

What will the house cleaners do in my home?
Generally our service includes the items listed in our SERVICES section. However, you can let us know what services you would like our employees to perform and we can set up your service accordingly. We provide a free, personalized estimate that reflects your personal cleaning needs, and we will always try our best to accommodate all your requests.

Do you require cancellation notice?
If you need to change or cancel a scheduled service, we require two business day's notice.

If we find a house cleaning team that we really like, can we request them again?
The most experienced house cleaning teams are very booked doing regular weekly or every other week cleaning. We will do our best to accomodate your requests.

What if I am not happy with the team that you send?
If you are satisfied with the first team that we send then we will do our best to keep this team coming back. If, for any reason, you are not satisfied with that team then we can send an alternative team that is better suited to your needs for the next service. If you are not happy we want to know so we can make things right.

What about tipping?
We leave that up to you. Tips are not expected, but they are always appreciated!

Do you accept credit cards?
We accept MasterCard, Visa, Discover and American Express for your convenience. Or, if you prefer you can pay us with cash or a check at the time of your service.

Do I need to do anything before the cleaning? In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.


If you have any questions or concerns, please feel free to ask us any time!
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